Shared Team Inbox
Every WhatsApp conversation in one queue, assigned to the right person, with notes, tickets and tasks beside the chat.
NewTeam Chat for internal collaboration
Customer conversations on WhatsApp, run like a business.
PRIMSEND gives your team one shared inbox for your WhatsApp Business number, with assignment, approved campaigns, internal chat and reporting built in.
- Your own business number
- Official Meta platform
- Arabic & English
Works withWhatsApp BusinessYour websiteOnline storesCRMERPYour custom system
Why PRIMSENDOne phone passed around the teamOne inbox for the whole teamEvery agent signs in with their own account on the same business number.Nobody knows who is handling whatClear ownership on every conversationAssignment, status and internal notes keep handovers clean.Bulk messages from personal numbersApproved campaigns from your business numberWhatsApp-approved templates, sent only to customers who agreed.
Your customers already chose WhatsApp. Your team should be able to work there properly, together, with every conversation on record.
Product tour
One workspace for every customer conversation
See the screens your team will use every day, from the first customer message to the weekly report.
Your whole operation at a glance
Open conversations, follow-ups due today and message volume, the moment you sign in.
- Live counts that link straight to the work
- Quick actions for the jobs you do most
- Messages sent and received, month by month
One number, your whole team
Queue, conversation and customer context side by side, so nobody asks the customer to repeat themselves.
- Assign, prioritize and track status
- Internal notes and mentions next to the chat
- Tickets and follow-up tasks from any conversation
- WhatsApp's 24-hour window handled automatically
Launch a campaign in minutes
Pick an approved template, choose a segment and let preflight checks catch problems before anything is sent.
- Live preview on a phone
- Opt-outs removed automatically
- Schedule, pause or cancel anytime
Talk to your team without leaving PRIMSEND
Channels, direct messages and groups for internal coordination, kept separate from customer conversations.
- Channels for teams like Support and Sales
- One-to-one and group direct messages
- Owners and admins manage channels
Features
Everything your team needs, nothing it doesn't
Built around how service and sales teams actually work on WhatsApp.
WhatsApp rules, built in
The 24-hour messaging window is followed automatically, so your team never breaks the rules by accident.
Template library
Every approved message in one place, previewed with real customer details.
Contacts and segments
Import customers, tag them, merge duplicates and build segments.
API & webhooks
Scoped API keys and signed webhooks for conversation and message events.
Roles and permissions
Give each person exactly the access their job needs, or create your own roles.
Performance reports
Response times, workload by agent and campaign results, so managers act on facts.
Automation
Rules handle the routine. People handle the rest.
Automations answer, route and tag conversations at the right moment. When a customer needs a person, the conversation lands with your team.
- 1A message arrives at 11:40 PMOutside your working hours.
- 2An approved auto-reply goes outThe customer knows when you'll be back.
- 3Your team picks it up at 8 AMRouted to the right queue with full context.
Automated messages follow WhatsApp Business Platform policies and your customers' consent.
Integrations
Fits into the way you already work
Connect your website, store, CRM or in-house system through the API and webhooks, so customer events trigger the right message and every reply lands in your Team Inbox.
WhatsApp BusinessYour own account and number, through Meta's official platform.
API & signed webhooksSend approved templates from your systems and receive conversation events in real time.
Use cases
Built for every team that talks to customers
From a single clinic to a nationwide retailer, PRIMSEND gives each industry a clear way to answer, follow up and reach customers.
Retail & e-commerce
Product questions, request confirmations and updates from one number.
“Is this available in blue?”Healthcare & clinics
Appointment reminders, rescheduling and patient questions.
“Can I move my appointment?”Education
Admissions enquiries and announcements to opted-in families.
“When does registration close?”Delivery & logistics
Delivery questions routed to dispatch, with status templates.
“Where is my delivery?”Hospitality
Reservations, guest requests and check-in information.
“Can we check in early?”Professional services
Client intake, document follow-ups and consultations.
“I've sent the documents.”Real estate
Property enquiries assigned to agents, with viewing reminders.
“Is the apartment still free?”NGOs & public services
Beneficiary questions and programme updates, tracked to resolution.
“How do I apply?”Security & control
Control over who sees and does what
Give every person exactly the access their job needs. Adjust built-in roles or create your own.
Workspace isolationEach organization's data is separated at every layer.
EncryptionProtected in transit and at rest.
Audit logSensitive actions are recorded with who, what and when.
Consent and opt-outCustomers who opt out are excluded automatically.
| Permission | Owner | Admin | Supervisor | Agent | Analyst |
|---|---|---|---|---|---|
| Reply to customers | Allowed | Allowed | Allowed | Allowed | Not allowed |
| Reassign conversations | Allowed | Allowed | Allowed | Not allowed | Not allowed |
| Send campaigns | Allowed | Allowed | Allowed | Not allowed | Not allowed |
| Manage templates | Allowed | Allowed | Not allowed | Not allowed | Not allowed |
| View reports | Allowed | Allowed | Allowed | Not allowed | Allowed |
| Manage team and roles | Allowed | Allowed | Not allowed | Not allowed | Not allowed |
| Billing | Allowed | Not allowed | Not allowed | Not allowed | Not allowed |
An example setup. Every permission can be changed per role.
Local roots
Built in Mogadishu. Designed for ambitious teams.
An Arabic-first interface with full right-to-left support, English for mixed teams, and onboarding from the Techzone team.
RetailHealthcareEducationLogisticsHospitalityServicesReal estateNGOs
Your data stays yoursExport or deletion on request.
Support from people who know your marketOnboarding and help from the Techzone team.
Pricing
Plans that grow with your team
Start with the essentials, then add campaigns, automation and advanced reporting as you grow.
Starter
For small teams answering customers from one number.
$29/ month
Billed monthly
Get started- 3 team members
- 1 WhatsApp number
- 2,000 contacts
- Shared Team Inbox
- Team Chat
- Templates and quick replies
- Contacts and tags
Most popular
Growth
For growing teams that run campaigns and automation.
$79/ month
Billed monthly
Get started- 10 team members
- 1 WhatsApp number
- 15,000 contacts
- Everything in Starter
- Campaigns and segments
- Automation rules
- Tickets and follow-up tasks
- Performance reports
- API & webhooks
Business
For larger teams with custom roles and several numbers.
$199/ month
Billed monthly
Talk to sales- 30 team members
- Up to 3 WhatsApp numbers
- Unlimited contacts
- Everything in Growth
- Custom roles and permissions
- Audit log
- Custom integrations
- Priority support and onboarding
Need more numbers, members or a custom setup?We'll build an Enterprise plan around your organization.
Contact salesPrices in US dollars. WhatsApp conversation fees are charged by Meta at Meta's own rates and are not included.
Do I keep my own WhatsApp Business number?
Yes. You connect your own number through Meta's official signup, guided inside PRIMSEND. Customers keep messaging the number they already know.
Can several team members answer from the same number?
Yes. Each person signs in with their own account and works from the shared Team Inbox, with assignment and permissions keeping things organized.
Are WhatsApp's own message fees included?
No. Meta charges for some WhatsApp conversations at its own rates. We explain exactly how they apply when you set up your workspace.
What happens when the 24-hour window closes?
Free-form replies pause until the customer writes again. Approved templates and internal notes stay available, so you can still follow up correctly.
Can I connect PRIMSEND to my own systems?
Yes. Your website, store, CRM or in-house system can send approved messages through the API and receive events through signed webhooks.
Can I change plans later?
Yes. You can upgrade or downgrade from Billing at any time, and changes apply from your next billing period.
Is the interface available in Arabic?
Yes. PRIMSEND supports Arabic and English with a true right-to-left layout across the whole product.
Get started
Up and running in an afternoon
- 1Create your workspace
Add your business profile and invite the first members of your team.
- 2Connect WhatsApp
Link your business number through Meta's official signup, guided inside PRIMSEND.
- 3Start answering
Set roles, choose who handles what and work your first conversations together.
See PRIMSEND with your own use case
Tell us how your team talks to customers today. We'll show you how it works in PRIMSEND and help you choose the right plan.
Emailsupport@primsend.com
Existing customersSign in to your workspace
CompanyTechzone Business Solutions